Site Terms and Conditions

 

1. Introduction

These Website Standard Terms and Conditions (these “Terms” or these “Website Standard Terms and Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms and Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

2. Intellectual Property Rights

Other than the content you own, which you may have opted to include on this Website, under these Terms, Canare Corporation of America and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

 

3. Restrictions

You are expressly and emphatically restricted from all of the following:

  1. publishing any Website material in any media;

  2. selling, sublicensing, and/or otherwise commercializing any Website material;

  3. publicly performing and/or showing any Website material;

  4. using this Website in any way that is, or maybe, damaging to this Website;

  5. using this Website in any way that impacts user access to this Website;

  6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;

  7. engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this Website, or while using this Website;

  8. using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and Canare Corporation of America may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain the confidentiality of such information.

4. Content Copyright

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Canare Corporation of America a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Canare Corporation of America reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

5. Limitation of liability

In no event shall Canare Corporation of America, nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort, or otherwise, and Canare Corporation of America, including its officers, directors, and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

 

6. Indemnification

You hereby indemnify to the fullest extent Canare Corporation of America from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

 

7. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

 

8. Variation of Terms

Canare Corporation of America is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing the use of this Website.

9. Assignment

Canare Corporation of America shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

10. Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Canare Corporation of America and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

11. Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of New Jersey, and you submit to the non-exclusive jurisdiction of the state and federal courts located in New Jersey for the resolution of any disputes.

 

 

Privacy Policy

Effective date: 2021-07-30        

 

1. Introduction

Welcome to Canare Corporation of America.

Canare Corporation of America (“us”, “we”, or “our”) operates www.canare.com (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to www.canare.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.

 

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2. Definitions

SERVICE means the www.canare.com website operated by Canare Corporation of America.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) mean any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

 

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

4. Types of Data Collected

 

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

0.1. Email address

0.2. First name and last name

0.3. Phone number

0.4. Address, Country, State, Province, ZIP/Postal code, City

0.5. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

 

Location Data

 

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

 

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

0.1. Session Cookies: We use Session Cookies to operate our Service.

0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

0.3. Security Cookies: We use Security Cookies for security purposes.

 

0.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

 

Other Data

While using our Service, we may also collect the following information: Name, address, telephone number (work, mobile)

 

5. Use of Data

Canare Corporation of America uses the collected data for various purposes:

0.1. to provide and maintain our Service;

0.2. to notify you about changes to our Service;

0.3. to allow you to participate in interactive features of our Service when you choose to do so;

0.4. to provide customer support;

0.5. to gather analysis or valuable information so that we can improve our Service;

0.6. to monitor the usage of our Service;

0.7. to detect, prevent and address technical issues;

0.8. to fulfil any other purpose for which you provide it;

 

0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

0.12. in any other way we may describe when you provide the information;

0.13. for any other purpose with your consent.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country

or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Canare Corporation of America will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

8. Disclosure of Data

We may disclose personal information that we collect, or you provide:

0.1. Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

0.2. Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

0.3. Other cases. We may disclose your information also:

0.3.1. to our subsidiaries and affiliates;

0.3.2. to contractors, service providers, and other third parties we use to support our business;

0.3.3. to fulfill the purpose for which you provide it;

0.3.4. for the purpose of including your company’s logo on our website;

0.3.5. for any other purpose disclosed by us when you provide the information;

0.3.6. with your consent in any other cases;

0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

 

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

 

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at salesgroup@canare.com.

 

In certain circumstances, you have the following data protection rights:

0.1. the right to access, update, or to delete the information we have on you;

0.2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

0.3. the right to object. You have the right to object to our processing of your Personal Data;

0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;

0.5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please

contact your local data protection authority in the European Economic Area (EEA).

13. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

14. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

15. CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

16. Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

17. Behavioral Remarketing

We may use remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

18. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g., payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

19. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

 

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

20. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

 

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

21. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

 

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

22. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: salesgroup@canare.com.

 
 

Refund/Return Policy

 

Last updated August 3, 2021

If for any reason seek to return your purchase, you may return it for a refund with a 15% re-stocking fee, credit to your account, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

Products may be returned only with prior permission from Canare.  Customers must contact Canare’s Customer Service Department for complete Return Authorization instructions.  All returns must be shipped freight prepaid.  All returns are subject to a 15% restocking fee.  Claims must be made within 10 days after receipt of goods. Authorization will NOT be given for the return of custom orders, pre-made cables, cut cable, open cartons, non-stock, or special order items. Non-RoHS compliant parts may not be eligible for return.  Please contact Canare’s Customer Service Department for ad hoc returns on non-RoHS compliant products.  Only items returned in their original packaging, and unused condition may be accepted.  Return Authorizations are valid for 20 days only.  No cash refunds will be made. 

CANCELLATIONS

The customer’s purchase order, after acceptance by Canare, is not subject to cancellation except with Canare’s prior written consent.  All cancellations are subject to a 15% cancellation charge.

RETURN PROCESS

 

To return an item, please email customer service at salesgroup@canare.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Canare Corporation of America

Attn: Returns

RMA#

45 Commerce Way, Unit C

Totowa, NJ 07512

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

 

For defective or damaged products, please contact us as the contact details below to arrange a refund or exchange.

Please Note:

A 15% restocking fee will be charged for all returns.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at 973-837-0070

salesgroup@canare.com

Shipping Policy

Thank you for visiting Canare Corporation of America. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipments

 

All products are sold F.O.B. the designated shipping point. All orders shall ship UPS/FedEx or designated truck line. Orders shipped UPS or FedEx are prepaid and billed.  All designated truck line shipments are freight collect. UPS and FedEx shipments may also be shipped freight collect with the prior approval from Canare. Customer must specify shipping instructions on their purchase order. Shipping Weights as listed in Canare’s price sheet are approximate.

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. We can accommodate Saturday delivery upon your request when necessary.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping Costs & Delivery Estimates

 

Shipping cost for your order will be made available as well as estimates upon your request if the shipping cost is prepaid.

 

* Overnight/Priority delivery is available for by collect freight only.

 

Shipment to P.O. boxes or APO/FPO addresses

 

Canare Corporation of America ships to addresses within the U.S., U.S. Territories, but does not ship to P.O. boxes or APO/FPO addresses and overseas except Canada.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Delivery

Every effort shall be made to ship Customer’s order as specified on Customer’s P.O.  Most “in stock” items ship within 48 hours of receipt of Customer’s order.  Same day “RUSH” ship requests are subject to an additional $25.00 handling charge.  Canare is not responsible for delays or delivery failure.

 

Customs, Duties and Taxes

 

Canare Corporation of America is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Canare Corporation of America is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If damages occur and shipping was charged to Canare’s shipping account we will process the claim however all documentation required for the claim must be submitted to Canare in order to file the claim. Any claim for mis-shipment must be made within 15 days of the date of delivery.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside the U.S. except Canada.

 

Returns Policy

Our Return & Refund Policy above provides detailed information about options and procedures for returning your order.